Integrated Knowledge Base
Integrate with your knowledge base to provide instant access to FAQs and documents, reducing the need for human intervention.
Transform Your Knowledge Base into an Interactive Resource
Organizations invest significant resources in creating comprehensive knowledge bases, yet users often struggle to find the exact information they need. Obrion transforms your static knowledge base into an interactive, intelligent resource that understands user queries and delivers precise answers instantly. By seamlessly integrating with your existing documentation, Obrion enhances self-service capabilities, reduces support tickets, and ensures consistent, accurate information delivery across all channels.
Key Benefits
Enhanced Information Access
Transform complex documentation into conversational interactions where users can ask questions in natural language and receive precise answers instantly.
Reduced Support Volume
Significantly decrease support tickets by enabling users to find answers themselves, allowing your support team to focus on complex issues that truly require human expertise.
Knowledge Gap Identification
Identify missing or outdated information in your knowledge base through analysis of user queries that don't have corresponding documentation, enabling continuous improvement.
Consistent Information
Ensure all users receive consistent, accurate information across all channels, eliminating contradictory or outdated responses that can occur with human agents.
Maximized Content ROI
Extract maximum value from your existing documentation investment by making it more accessible and useful to users, increasing the return on your content creation efforts.
Seamless Integration Process
- 1
Data Import & Connection
Obrion connects to your knowledge base through secure APIs or direct integrations with popular platforms like Zendesk, Confluence, SharePoint, and more. For custom knowledge bases, we provide flexible import options including:
API Integration
Connect directly to your knowledge base API for real-time access to the latest content with automatic synchronization.
Bulk Import
Upload documentation in various formats (PDF, HTML, DOCX, Markdown) with our intelligent parsing system that preserves structure and relationships.
- 2
Content Indexing & Processing
Once connected, Obrion's advanced AI processes your knowledge base to make it conversationally accessible:
- Semantic Indexing - Creates a deep understanding of your content beyond keywords
- Entity Recognition - Identifies products, features, processes, and other key entities
- Relationship Mapping - Establishes connections between related pieces of information
- Query Pattern Analysis - Learns common question formats to improve response accuracy
- 3
Deployment & Integration
Once your knowledge base is processed, Obrion can be deployed across multiple channels:
Website Integration
Embed Obrion directly into your website or customer portal with our customizable widget.
Support System Integration
Connect Obrion to your existing support ticketing system to assist agents with relevant information.
API Access
Integrate Obrion's knowledge capabilities into your own applications through our comprehensive API.
- 4
Continuous Learning & Improvement
Obrion doesn't just access your knowledge base—it helps improve it over time:
- Knowledge Gap Detection - Identifies frequently asked questions that aren't adequately addressed in your documentation
- Content Effectiveness Analysis - Measures which documentation is most helpful in resolving user queries
- Automated Content Suggestions - Recommends new articles or updates based on user interaction patterns
Advanced Search Functionality
01Natural Language Understanding
Obrion goes beyond keyword matching to truly understand user queries:
- •Interprets questions asked in conversational language
- •Recognizes synonyms and related terms
- •Handles misspellings and grammatical errors
- •Identifies the intent behind ambiguous questions
02Contextual Awareness
Obrion maintains context throughout conversations for more relevant responses:
- •Remembers previous questions in the conversation
- •Understands follow-up questions without repetition
- •Considers user's role and access level when providing information
- •Adapts responses based on the user's demonstrated knowledge level
03Precise Answer Extraction
Instead of returning entire documents, Obrion extracts exactly what users need:
- •Identifies the specific paragraph or section that answers the question
- •Synthesizes information from multiple documents when needed
- •Formats complex information for easy comprehension
- •Provides source links for verification and further reading
04Multi-format Support
Obrion handles diverse content types within your knowledge base:
- •Text documents, FAQs, and knowledge articles
- •Tables, charts, and structured data
- •Images with captions and embedded information
- •Video transcripts and audio content
Success Story
Software Company Reduces Support Tickets by 67%
A leading enterprise software company integrated Obrion with their extensive technical documentation. Within three months, they achieved:
- 67% reduction in Level 1 support tickets
- 92% customer satisfaction with AI-powered responses
- 43% increase in knowledge base usage
- $1.2M annual savings in support costs
"Obrion has transformed our knowledge base from a static repository into an interactive resource that both our customers and support team rely on daily. The reduction in routine support tickets has allowed our team to focus on more complex customer needs, while the insights gained have helped us continuously improve our documentation."
Ready to transform your business with Obrion?
Get started today and see how Obrion can help you achieve your business goals.